FAQ’s
There’s no such thing as a silly question
What is a MobiBOX?
BIG.
8.3m3 – Internally 2.2m (L) x 1.75m (W) x 2.17m (H).
10m3; Internally 2.4m (L) x 1.70m (W) x 2.4m (H).
Want to see what you can fit? Try our Storage Calculator
If you are looking to de-clutter before selling your house, then one MobiBOX will be sufficient.
Generally speaking, if you are storing a whole house lot allow one MobiBOX per bedroom of your house.
i.e.
To store EVERYTHING in a 2 bedroom house, will require 2-3 MobiBOXES
To store EVERYTHING in a 3 bedroom house, will require 3-4 MobiBOXES
To get an accurate indicative, try using our Storage Calculator
MobiBOXES are made from 12mm thick untreated plywood. The smooth walls ensure your furniture is not bruised or snagged during loading.
YES.
They are made of timber framing and plywood and when at your place they are covered with heavy-duty waterproof covers.
YES.
You can lock your MobiBOX with padlocks. Mobistore sells padlocks or you can provide your own. It is mandatory that each unit have at least one padlock. Your packed MobiBOX is stored in a purpose-built, secure storage facility which has monitored security systems.
You must not store any Goods that are hazardous, illegal, stolen, inflammable, explosive, environmentally harmful or perishable. Including but not limited to:
Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
Prohibited or stolen goods, drugs/medicines, aerosols, paints, lithium batteries, firearms and ammunition.
The customer will empty, properly defrost and clean refrigerators and deep freezers. Mobistore are not responsible for the contents.
Any animals and their cages or tanks including pets, birds or fish.
Pick-up & drop-off services
NO.
Customers on our new “ALL INCLUSIVE” storage rates have the initial pick-up & final drop-off INCLUDED in the monthly storage rate.
The base service includes:
The transport of a MobiBOX to your place, where the driver waits while you LOAD [1-2 hours per box].
The monthly storage fee
When you no longer need storage, the transport of your MobiBOX to your place where the driver waits while you UNLOAD [1-2 hours per unit].
ADD-ON services are available for an extra cost:
Driver Assist:
Request the driver assist you with loading (1 Pax)
Professional Loading:
Request Mobistore professional loaders do all the heavy lifting and stowing (2 Pax)
Additional Time:
Request the MobiBOX be dropped on your driveway and collected at a later date when you’ve finished loading [8.3m3 storage units only]
AUCKLAND WIDE!
Mobistore will also redeliver your MobiBOX out of town if you are moving away from Auckland after storing with us.
Please call 09 339 1600 with your specific requirements.
YES.
Call us on 09 339 1600 and we can recommend the most cost effective option for getting your items into storage. Outside service area charges may apply.
The driveway needs to be a minimum of 2.8m wide and we require space for the ramp to give access to the MobiBOX.
If you order the Add-on “Additional Time” we deliver the MobiBOX with our custom designed vehicles. We require the driveway to be minimum of 2.8m and need to review either on Google Maps, via photo you provide or by FREE site appraisal to check our custom vehicles can deliver the MobiBOX to your place.
More often than not, WE CAN.
YES.
The Mobile Storage Base Service requires you to be there to load your MobiBOX on arrival.
If you have ordered the Add-on “Additional Time” then you DO NOT need to be there for the delivery, just let us know before the delivery date if you have any specific MobiBOX placement instructions.
The Mobile Storage Base Service is available: Monday – Saturday.
The Add-on “Additional Time” is available: Monday – Friday
Deliveries are not available on Public Holidays and all delivery services take a break until the second week of January. Call 09 339 1600 for a confirmed Christmas closure period.
YES.
Customers on our new “ALL INCLUSIVE” storage rates the initial pick-up & final drop-off in included in your monthly rate.
Additional pick-up or drop-offs are available at an additional cost.
If you are a new customer wanting an empty MobiBOX delivering to your house we can usually deliver within 48 hours.
If you are an existing customer wanting your MobiBOX redelivered to your place we require a minimum of 48 hours notice to retrieve your unit, then delivery subject to our delivery schedule availability.
CALL: 09 339 1600
EMAIL: bookings@mobistore.co.nz
ONLINE: Chat with MobiBot
Customers on our new “ALL INCLUSIVE” storage rates have the initial pick-up & final drop-off INCLUDED in the monthly storage rate.
The mobile storage base service includes:
The transport of a MobiBOX to your place, where the driver waits while you LOAD [1-2 hours per unit].
The monthly storage fee
When you no longer need storage, the transport of your MobiBOX to your place where the driver waits while you UNLOAD [1-2 hours per unit].
ADD-ON services are available for an extra cost:
Driver Assist:
Request the driver assist you with loading (1 Pax)
Professional Loading:
Request Mobistore professional loaders do all the heavy lifting and stowing (2 Pax)
Additional Time:
Request the MobiBOX be dropped on your driveway and collected at a later date when you’ve finished loading [8.3m3 storage units only]
Post codes included are:
0600, 0602, 0610, 0612, 0614, 0616, 0618, 0620, 0622, 0624, 0626, 0627, 0629, 0630, 0633, 0814, 1010, 1011, 1021, 1022, 1023, 1024, 1025, 1026, 1041, 1050, 1052, 1062, 1060, 1071, 1072, 2010, 2012, 2013, 2014, 2016, 2022, 2023, 2024, 2025, 2102, 2104, 816
Post codes that are not listed may incur additional charges.
Accessing your MobiBOX
1/179 McLeod Road, Te Atatu South, 0610
Locate us on the map.
CALL: 09 339 1600
EMAIL: bookings@mobistore.co.nz
Two working days prior notice is required when booking an access to your MobiBOX.
i.e.
If you require access at 3pm on Wednesday, please ensure your make an access request before 3pm on Monday.
To access your MobiBOX at the weekend, please request your access before 10am on the Thursday before the weekend.
**Please note: Account balances must be up to date before requesting access to your MobiBOX.**
YES.
Your MobiBOX will be located at ground level for easy access in our secure customer access areas. You can park your vehicle next to the unit for easy loading/unloading.
Paying the bills
Your storage term commences on the day the empty MobiBOX arrives at your house.
Your storage term ends on the day the last item is removed from your MobiBOX.
Mobistore will send you an invoice that allows you to make payment via Credit Card, Debit Card or by online bank transfer.
When paying by credit card you can choose to pay manually each month; or you can opt for Mobistore to automatically charge your credit card on your storage renewal date.
Mobistore accepts NZ bank Debit Cards, Visa and Mastercard.
NO.
All Payments are handled by a secure PCI compliant third party gateway which forwards them securely to the banking network.
Insurance
Mobistore recommends customers always have insurance cover for their items.
Recent changes in insurance regulations means customers must arrange their own contents insurance. This can be achieved by calling your insurance policy provider and informing them of the value of items being stored.
Any questions about the storage facility from your insurer can be forwarded to Mobistore for a response.
You must not store hazardous, dangerous, illegal, stolen, perishable, environmentally harmful or explosive goods listed below but not limited to:
Chemicals
Dangerous Goods
Explosives
Flammables (including matches, lighters, candles, fireworks)
Liquids
Paints
Plants
Poisons
MobiBOXES are designed to hold household items, all furniture, whitewhare, clothes, sports gear, kitchen contents, electronic devices, etc. MobiBOXES are not designed to be used by builders as an onsite workshop for storing building materials or tools.
We recommend that you don’t store anything that is irreplaceable, priceless or of great sentimental value.